Privacy Policy
Last updated: May 2026
Charlotte Air Duct & Chimney ("we," "us," or "our") operates charlotteairductchimney.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us for services.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, phone number, and email address
- Service address and property information
- Service needs and any messages you send us
- SMS opt-in consent (if provided)
We may also collect certain information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URL. This information is collected through standard web server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide estimates
- Schedule and confirm appointments
- Send you service-related communications by phone, email, or SMS (if you have opted in)
- Improve our website and services
- Comply with legal obligations
3. SMS Text Messaging
If you opt in to receive SMS text messages from us by checking the SMS consent box on our contact form, we may send you appointment reminders, service confirmations, and promotional messages related to our chimney and air duct cleaning services.
- Message frequency: Varies based on your service requests and our promotions.
- Message & data rates: Standard message and data rates from your mobile carrier may apply.
- Opt-out: You can unsubscribe at any time by replying STOP to any text message we send you. You can also reply HELP for assistance.
- No sharing: We do not share your phone number or SMS consent with third parties for their marketing purposes.
Consent to receive SMS messages is not required as a condition of purchasing any service.
4. Disclosure of Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information only with:
- Service providers: Third-party tools we use to manage our CRM, scheduling, or communication (e.g., Antegrate). These parties are contractually obligated to protect your data.
- Legal requirements: When required by law, subpoena, or other legal process.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications or SMS messages
8. Cookies
Our website may use basic cookies or similar technologies to improve your browsing experience. These do not contain personal information and are not used for tracking across third-party websites.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Phone: (980) 518-7754
- Email: charlotteairductchimney@gmail.com
- Address: 2020 W Morehead St, Charlotte, NC 28208